Refund policy

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision by a clear statement. The easiest way to do this is by email:

Aleksandra Viktor GmbH
Mehringer Straße 23
13465 Berlin, Germany
Email: aleksandra@aleksandraviktor.com
Phone: +49 151 55 44 12 51

You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient to send your notice of withdrawal before the 14-day period expires.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the day we are informed of your decision to withdraw. We will use the same payment method you used for the original transaction, unless otherwise agreed; you will not be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back, or until you have supplied proof of having sent them back, whichever is earlier.

You must send back the goods without undue delay and in any event no later than 14 days from the day you notify us of your withdrawal. The deadline is met if you send the goods before the 14-day period expires.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and function — please try items on as you would in a shop, without removing tags or leaving signs of wear.

Exception — Custom Made / Made-to-Order Pieces

The right of withdrawal does not apply to goods made to your specifications or clearly personalized, including pieces ordered through our Custom Made service. This exclusion is pointed out to you before you place a Custom Made order.

Condition of Returned Items

Returned items must be unworn, undamaged, and include all original tags and packaging. We reserve the right to refuse a return or apply a partial refund if an item shows signs of wear beyond trying it on.

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Aleksandra Viktor GmbH, Mehringer Straße 23, 13465 Berlin, Germany, aleksandra@aleksandraviktor.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Ordered on: ______________________ Received on: ______________________

Name of consumer(s): ______________________________________

Address of consumer(s): ______________________________________

Signature of consumer(s) (only if this form is submitted on paper): ______________________________________

Date: ______________________

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement (e.g. a letter sent by post or an email):

Aleksandra Viktor GmbH
Mehringer Straße 23
13465 Berlin, Germany
Email: aleksandra@aleksandraviktor.com
Phone: +49 151 55 44 12 51

You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient to send your notice of withdrawal before the 14-day period expires.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the day we are informed of your decision to withdraw. We will use the same payment method you used for the original transaction, unless otherwise agreed; you will not be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back, or until you have supplied proof of having sent them back, whichever is earlier.

You must send back the goods without undue delay and in any event no later than 14 days from the day you notify us of your withdrawal. The deadline is met if you send the goods before the 14-day period expires.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and function — please try items on as you would in a shop, without removing tags or leaving signs of wear.

Exception — Custom Made / Made-to-Order Pieces

The right of withdrawal does not apply to goods made to your specifications or clearly personalized, including pieces ordered through our Custom Made service. This exclusion is pointed out to you before you place a Custom Made order.

Condition of Returned Items

Returned items must be unworn, undamaged, and include all original tags and packaging. We reserve the right to refuse a return or apply a partial refund if an item shows signs of wear beyond trying it on.

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Aleksandra Viktor GmbH, Mehringer Straße 23, 13465 Berlin, Germany, aleksandra@aleksandraviktor.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Ordered on: ______________________ Received on: ______________________

Name of consumer(s): ______________________________________

Address of consumer(s): ______________________________________

Signature of consumer(s) (only if this form is submitted on paper): ______________________________________

Date: ______________________